AccountTroubleshooting
My two-factor code isn't accepted
Last updated Jul 25, 2026
Fix rejected authenticator codes and get back in with a backup code.
- Enter the current code — authenticator codes refresh every 30 seconds, so wait for a fresh one and type it quickly.
- Check that your phone's date and time are set automatically. Time drift is the most common cause.
- Confirm you're reading the code for the right account in your authenticator app.
- If you still can't get in, use one of your saved backup codes.
Important
If you've lost both your authenticator and your backup codes, use your recovery key or contact support — keep your backup codes saved somewhere safe.