Confidentiality · integrity · availability
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Search the Secure Passwords help center, or browse by topic below. Everything you need to install, use, and troubleshoot the browser extension and web vault.
Popular articles
Install & setup
Create your account, set your master password, and get the extension and autofill working. · 6 articles
- Create your Secure Passwords accountCreate an account on the web with your name, email and master password, verify your email from the link we send, and you're ready to sign in.
- Set your master passwordYour master password is the key to your encrypted vault — make it long and unique, because it can't be recovered without a recovery key.
- Your Getting started checklistA short checklist walks you through the first things worth doing: add your first item, import passwords, add the extension, and set up two-factor.
- Install the browser extensionAdd Secure Passwords to Chrome, Edge, or Brave, pin it, and sign in.
- Sign in to the web vaultThe web vault at app.securepasswords.com is the full-featured client for every item type and setting.
- Import passwords from another managerBring passwords in from a CSV exported by your browser or another password manager, with a guided review before anything is added.
Browser extension
Autofill, save, and generate logins in Chrome, Edge, and Brave. · 7 articles
- Get around the extensionThe popup has tabs for your Vault, Notes, Shared items, Generator, Health (Password health), Trash, and Settings.
- Autofill a login in your browserAn autofill icon appears in login fields — click it to fill, or pick from matches when there's more than one.
- Save a login from the browserAfter you sign in to a site, a prompt asks whether to save the login — nothing is saved silently.
- Fill a two-factor (verification) codeOn verification-code fields, a separate icon fills the current authenticator code from a matching login.
- Generate a password in the extensionThe Generator tab makes strong random passwords with adjustable length and character sets.
- Extension account and session controlsThe Settings tab shows your account, two-factor status, auto-lock, and controls to change your master password, lock, open the web vault, or sign out.
- Passkeys in the browserThe extension can store and use passkeys for sites that support them; logins with a passkey show a Passkey badge.
Web vault
Manage every item type and setting from the web vault at app.securepasswords.com. · 4 articles
- Navigate the web vaultThe side menu is grouped into Categories, Wallets, Folders, and Tools; Settings is on the gear.
- Add and edit items in the web vaultCreate any item type, fill its fields, mark favorites, and optionally require your master password to view it.
- Add attachments to a noteAttach files to your notes and download them later; attachments are encrypted.
- Organize with folders in the web vaultCreate folders, move items into them, and delete folders you no longer need.
Vault & items
Item types, matching websites, authenticator codes, attachments, folders, favorites, search, and trash. · 10 articles
- Item types explainedSecure Passwords stores Passwords, Notes, Personal info, Payment cards, Bank accounts, Crypto wallets, and Folders.
- Anatomy of a loginA login holds a name, email or username, password, matching websites, an optional authenticator code and backup codes, a folder, and a note.
- Add multiple websites to a loginA login can list several URLs, each with a match rule: Exact host, Entire domain, or Exact URL.
- Store an authenticator code on a loginKeep a site's authenticator code with its login so the extension can fill it and your vault shows the current code.
- Attach files to an itemAdd encrypted file attachments to your notes.
- Create and use foldersGroup items into folders; items you don't file have no folder.
- Favorites and tagsStar items as Favorites for quick access and add tags to group related items.
- Move items to trash and restore themDeleting an item moves it to Trash, where you can restore it or remove it for good.
- Search and filter your vaultFind items fast by name, username, website, or note; in the web vault, press Ctrl+K (⌘K on a Mac).
- Require your master password to view an itemAdd an extra prompt before a sensitive item's details are shown.
Security & privacy
Two-factor, recovery key, biometric unlock, sessions & devices, Location access, travel exceptions, and privacy. · 11 articles
- Turn on two-factor authentication (2FA)Protect sign-in with an authenticator app: scan the code, enter a 6-digit code, and turn it on.
- Save your 2FA backup codesWhen you turn on two-factor authentication, you get 10 single-use backup codes, shown once — store them offline.
- Set up your recovery keyA recovery key lets you reset your master password if you forget it — it's shown once, so save it.
- Set up biometric unlockUnlock with Face ID, Touch ID, a fingerprint, or Windows Hello instead of typing your master password.
- Change your master passwordUpdate your master password from Account settings or the extension — other devices are signed out.
- Sessions and devicesSee where you're signed in, trust devices to skip 2FA, rename them or remove trust, and review session history.
- Location access: control where your account can be usedAllow or block sign-ins by country, monitor without blocking, and block Tor connections with a separate switch.
- Travel exceptionsTemporarily allow sign-in from specific countries while traveling, without loosening your whole policy.
- Ignored sites (Never URLs)Keep a synced list of sites where Secure Passwords won't autofill or prompt to save, with per-site match rules.
- Auto-lock and clipboard clearingYour vault locks after a period without activity, and the extension clears copied passwords and codes from the clipboard.
- Privacy and history settingsControl activity history and whether you share anonymous diagnostics, from Settings, then Security.
Tools
The password generator and Password health. · 2 articles
Settings & account
Every settings tab: profile, notifications, privacy, billing, backup & restore, import/export, and account management. · 14 articles
- Settings overview: the tabsWhat each tab behind the web vault's Settings gear is for.
- Profile settingsSet your name, display name, photo, and language.
- Account settings overviewThe Accounts tab gathers your profile, security, authentication, recovery links, notifications, data & privacy, activity, and account management.
- Change your account emailUpdate the email you sign in with, confirming from both your current and new inboxes.
- Change your usernameChoose or change the optional username you can sign in with, with a live availability check.
- Switch between light and dark modeChoose a Light or Dark theme in Appearance settings.
- Change your languageThe Secure Passwords web vault is available in English, Spanish, and Mandarin (Chinese).
- Notification preferencesChoose which security recommendations you see, and whether product updates reach your notification center.
- Download your account dataExport your profile, security settings, and audit log — separately from your vault.
- Account activity and historyReview a log of sign-ins and account changes, with device, browser, IP, and status.
- Back up and restore your vaultDownload an encrypted backup of your vault and restore it later by merging or replacing.
- Export your passwords (CSV)Export your logins as an unencrypted CSV for spreadsheets or other password managers.
- Plan and billingCompare the Free, Standard, Premium, and Teams plans. Paid plans are coming soon, so nothing is charged yet.
- Delete your accountPermanently delete your account after a 30-day grace period, with a confirmation phrase.
Troubleshooting
Fixes for autofill, sign-in, two-factor, sync, and account recovery. · 6 articles
- Autofill isn't workingChecks for when logins won't fill in the browser or on mobile.
- I forgot my master passwordBecause your vault is zero-knowledge, recovery depends on the options you set up in advance.
- I can't sign inFix sign-in errors, unverified email, blocked locations, and rejected passwords.
- My two-factor code isn't acceptedFix rejected authenticator codes and get back in with a backup code.
- Items aren't showing on another deviceSteps when a change on one device isn't appearing on another.
- The autofill icon isn't showing on a siteWhat to check when the in-field autofill icon doesn't appear.
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